Support & Help Center

How do I register on Diwal?

Download the Diwal app from Google Play or App Store, enter your phone number, verify with SMS, and you're ready to start! You'll receive 10 free listings immediately.

Can I have multiple accounts?

Each phone number can only have one account. This helps maintain trust and security across the Diwal marketplace.

How do I reset my password?

Diwal uses phone verification, so there are no passwords to remember! Simply log in with your phone number and verify via SMS.

How do I post a listing?

Open the app, tap "New Listing", select a category, add up to 10 photos, enter your title, description, and price, then publish! Your listing will be live on diwal.af in seconds. Check our Experience guide for detailed steps.

How many photos can I add?

Free users can add up to 5 photos per listing. Premium and Premium Plus subscribers can add up to 10 photos.

How long do listings stay active?

Listings remain active for 60 days. You can renew them at any time from your dashboard before they expire.

Is Diwal free to use?

Yes! All users get 10 free listings when they register. For more listings and premium features, check out our subscription plans.

What's included in Premium plans?

Premium (999 AFN/year): 100 listings, 10 photos, 50 boost credits, premium badge. Premium Plus (1,999 AFN/year): 1000 listings, 200 boost credits, top search placement, and advanced analytics. Compare plans.

What are boost credits?

Boost credits give your listings top placement in search results and on the homepage for 3-7 days. They're included with Premium plans or can be purchased separately starting at 50 AFN.

How do I contact a seller?

Click on any listing on diwal.af and use the "Message" button to chat with the seller directly through the app. You'll also see their phone number if they've made it visible.

Is payment handled through Diwal?

No, Diwal connects buyers and sellers, but all transactions are handled directly between users. We recommend meeting in safe public places for in-person exchanges.

How do I report a suspicious listing?

Every listing has a "Report" button. Click it to flag suspicious content, scams, or prohibited items. Our team reviews all reports within 24 hours.

What can I sell on Diwal?

Almost anything! We have 12 main categories: Electronics, Vehicles, Real Estate, Jobs, Fashion, Home & Garden, Services, Pets, Sports, Books, and more. Browse all categories on diwal.af.

Are there prohibited items?

Yes. Illegal items, weapons, drugs, counterfeit goods, adult content, and live animals (except pets) are prohibited. View our full Terms & Conditions.

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